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ORAL COMMUNICATION AND PRESENTATION SKILLS

BS (BBA) – III
Course Title : ORAL COMMUNICATION AND
                            PRESENTATION SKILLS
 Course Number : BA (BS) – 411
Credit Hours: 03

Objective

The main objective is to enable the students to express themselves in meticulous manner. In an age of downsizing change and career insecurity good communication skills are more important than ever. The course aims at retaining the career oriented features that will help and recognize the approaches required in communicating at work by using new technology in giving presentations and organizing tips for speaking in meetings, interview, seminars and conferences.

Course Contents

    1. Communication at Work
      1.1. The Importance of Communication
      1.2. The Nature of Communication
      1.3. The Process of Communication
      1.4. Using Communication Networks
      1.5. Choosing the Optimal Communication Channel
    2. Personal Skills
      2.1. Communication Verbal and Non-Verbal Messages
      2.2. Types of Non-Verbal Communication
      2.3. Characteristics, Differences, Functions
    3. Listening
      3.1. Importance of Listening
      3.2. Approaches to Listening
      3.3. Barriers to Effective Listening
      3.4. Reasons for Listening
    4. Developing the Presentation
      4.1. Oral Presentations
      4.2. Establishing a Purpose
      4.3. Developing the Thesis
    5. Organizing Your Ideas
      5.1. The Importance of Clear Organization
      5.2. Gathering Ideas and Material
      5.3. Organizing the Body
      5.4. Planning the Introduction
      5.5. Planning the Conclusion
      5.6. Adding Transitions
    6. Verbal and Visual Support in Presentation
      6.1. Functions of Supporting Material
      6.2. Verbal Support
      6.3. Visual Aids
    7. Delivering the Presentation
      7.1. Types of Delivery
      7.2. Guidelines for Delivery
      7.3. Speaking with Confidence
    8. Interpersonal Skills
      8.1. Understanding Interpersonal Relationship
      8.2. Characteristics
      8.3. Managing Conflicts
      8.4. Dealing With Criticism
      8.5. Negotiating Skills
    9. Informative Group and Special
      9.1. Occasion Meeting
      9.2. Informative Presentations
      9.3. Group Presentations
      9.4. Special Occasion Speeches
    10. Persuasive Presentations
      10.1. Types of Persuasive Presentations
      10.2. Persuasive Strategies
      10.3. Maximizing Speaker Credibility
      10.4. Organizing Persuasive Messages
    11. Principles of Interviewing
      11.1. Planning the Interview
      11.2. Conducting Successful Interviews
    12. Types of Interviews
      12.1. Information Gathering Interview
      12.2. The Employment Interview
      12.3. Performance Appraisal Interview
    13. Working in Teams
      13.1. Approaches to Working in Groups and Teams
      13.2. Problem Solving Communication
      13.3. Effective Communication in Groups and Teams
    14. Effective Meetings
      14.1. Types of Meetings
      14.2. Planning Problem Solving Meetings
      14.3. Conducting Meetings
    15. Methods of Dictating Techniques
      15.1. Communication and Telephone
    16. Communicating Effectively in International Business
      16.1. Non-Verbal Communication in International Business
      16.2. Training Needs in International Business
      16.3. Criteria for Communicating Effectively

Recommended Books

  1. Adler Ronald B., Communicating At Work: Principles and Practices for Business and the Professionals, McGraw Hill Publication, (5th International Edition), 1999.
  2. Hamna Michael S., Wilson Gerald L., Effective Business Communication, McGraw Hill Publication, (4th Edition), 1998.